Refund policy

 Thank you for choosing Fanny Fit for your purchase. We want you to be completely satisfied with your order, and we have established this return policy to ensure a hassle-free experience. Please read the following information carefully regarding returns and exchanges.

 

Eligibility for Returns:

  1. We accept returns, which are unused, unwashed, and in its original condition and packaging within 30 days from the date of purchase. 
  2. We ask our customers to please return any products unused, unwashed, in its original condition and packaging so the product will not go to waste. 
  3. If you have ordered several products, we encourage you to open only one item to see how the product fits before opening the rest.
  4.  Products that are used, washed, damaged or otherwise not in their original state can unfortunately not be accepted.

 

Return Process:

  1. To initiate a return, please use our Returns Portal, which you can find in our footer or through our FAQ within the 30-day return period.
  2. Please note that the usage of our portal ensures a smooth handling of the return process. You always have the option to select your own shipping method at your own expense. You are not forced to use our return labels and pay for them through the portal. The portal simply ensures we know to expect your return and how to handle it to your wishes.

 

Return Shipping:

  1. The customer is responsible for the shipping costs associated with the return, except in cases of
    1. Manufacturing defects
    2. Incorrect item(s) received
    3. Exchanges in the Netherlands (please see below for details)
  2. We recommend using a trackable shipping service to ensure the safe return of the item. For selected countries, we offer return labels for a selected number of postal services. You will pay these costs through our Returns Portal, or it will be deducted from the refund amount.
  3. We are not liable for any loss or damage that may occur during the return shipping process. If we do not receive your return, you will not be eligible for an exchange not refund.

 

Refunds:

  1. Once we receive the returned item(s), we will process the return in 3-5 working days. Please note this does not include the time for the postal service to deliver the package to us.
  2. Refunds will be issued to the original payment method used during the purchase. You will receive a message when we have refunded the amount.
  3. Please note that it may take up to 5 business days for the refund to reflect in your account, depending on your payment provider.
  4. If you had any volume-related discounts that applied to original order, but would not apply to your residual order, these discounts will no longer apply.
  5. The time between you shipping it to us and us refunding the amount may therefore be as high as 10 working days. We kindly ask for your patience. If the term exceeds this, you can contact us.

 

Exchanges:

  1. If you would like to exchange an item for a different size, colour or model (possible for all products excluding the No-Cameltoe), this is possible through our Returns Portal.
  2. For exchanges sent within the Netherlands, we offer return shipping for free. This only applies if you wish to exchange all items. If you want a partial exchange and partial refund. The sending costs will be deducted from your refund.
  3. For all other countries the return sending costs are at the expense of the customer.
  4. The new products will be delivered for free
  5. If you wish to exchange the product for an item not available through the portal, you may describe in the comments what your preferred product would be.
  6. We do not charge nor compensate for a price difference if you choose to exchange between models.

 

Damaged, Defective or Incorrect Items:

  1. If you receive a damaged or incorrect item, please contact our support team at customerservice@fannyfit.com within 72 hours of receiving the shipment.
  2. Incorrect items must be returned. Damaged or defective items generally do not need to be returned. Our customer service will indicate if this is required of you.
  3. Please include any photos or additional information that will make it easier to assess the issue and provide an appropriate solution, such as a replacement or gift card or other solution agreed with you.

 

Customer Support:

If you have any questions or need assistance with the return process, please contact our returns support team at customerservice@fannyfit.com. We are here to help.

 

Note: This return policy is subject to change without prior notice. Please refer to the most recent version of the policy available on our website for the latest information.